Shipping policy

Shipping Policy

At Luhxe, we are committed to delivering your orders quickly and safely. Here are our shipping terms:

Shipping Timeline

Orders are processed and shipped within 7-15 business days from the date of purchase. This timeline does not include weekends and public holidays. Once your order is dispatched, you will receive a tracking number via email.

Tracking Information

We provide tracking numbers for all shipments. You can monitor your package's journey in real-time through our shipping partner's tracking system. Please allow up to 24 hours for tracking information to become active in the system.

Shipping Regions

Luhxe currently ships to most countries worldwide. Shipping costs and delivery times vary depending on your location. Shipping fees will be calculated and displayed at checkout before you complete your purchase.

Customs and Import Duties

For international orders, customers are responsible for any customs duties, import taxes, and fees imposed by their country. Please note that delays may occur due to customs clearance, which is beyond our control. Luhxe is not liable for any additional charges or delays caused by customs procedures.

Shipping Delays

While we strive to meet all delivery timelines, unforeseen circumstances such as severe weather, customs delays, or carrier issues may cause delays. We will keep you informed of any significant delays affecting your order.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within the expected timeframe, please contact our support team immediately at support@luhxe.com with photos of the damage and your tracking information.