Refund policy

Refund Policy

At Luhxe, customer satisfaction is our priority. We offer a 30-day refund policy to ensure your complete peace of mind with every purchase.

Refund Eligibility

You may request a refund within 30 days of your purchase date. Items must be unused, unworn, and in their original condition with all tags attached. The product packaging must also be intact and undamaged.

Refund Process

To initiate a refund, please contact our support team at support@luhxe.com with your order number and reason for return. We will provide you with return shipping instructions. Once we receive and inspect your item, refunds will be processed within 7-10 business days to your original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or was sent in error. We recommend using a tracked shipping method to ensure your package reaches us safely.

Refund Exceptions

The following items are not eligible for refund: items showing signs of wear or use, items damaged by customer mishandling, items without original tags or packaging, final sale items, intimate apparel, and custom or personalized products. Items purchased during a sale or with a discount code are eligible for refund at the sale price paid.

Non-Refundable Items

Certain products may be marked as final sale at the time of purchase. These items cannot be refunded. Please review product descriptions carefully before purchasing.

Defective Products

If you receive a defective product, we will replace it or issue a full refund at no cost to you, including return shipping. Please contact support@luhxe.com with photos and details of the defect.